Your privacy matters to us at Alcashier, and we are committed to protecting your data and personal information. We process your personal data with the highest levels of security and transparency. This Privacy Policy applies to our website and all our services, including the mobile apps linked to the Alcashier platform. The Privacy Policy covers all information related to personal data protection and the use of cookies.
Collection of information
When you use Alcashier services, we collect personal information such as your name, email address, phone number and your business name. We may also collect payment-related information, such as billing details and transactions, along with operational data such as the products, sales, customers and invoices created through the system. In addition, we automatically collect technical information such as your Internet Protocol (IP) address, browser type, the device used and your activity log within the system.
Use of information
The information we collect after you create an account is used to provide, operate and improve our services, including activating points of sale, issuing e-invoices, and connecting to your online store. We also use your data to contact you about updates, provide technical support, send notifications, or share marketing offers if you have agreed to that. In addition, we use data when necessary to comply with the law or respond to official requests from competent authorities.
Sharing of information
We do not sell your personal data to any third party. We may share your data with external service providers who help us deliver our services, such as data hosting, payment processing or technical support, under agreements that ensure the protection and confidentiality of the data. We may also share your data with legal or regulatory authorities if required by law. In some cases, we may share your data only with your explicit consent.
Data processing
Your personal data is processed for legitimate purposes related to business interests such as: marketing, settling claims, cooperation, keeping our services secure, preventing fraud, improving services, analyzing data, processing payments, understanding how mobile apps are used on devices, and collecting demographic information about users. We also process browsing data linked to your use of our website, such as data sent when you fill in forms, contact us or sign up for our services. We use analytics tools in mobile apps to understand how you use the service, and we may collect data such as: city location, device model, version, identifier, and operating system version. We may also store information about your device, such as IP address, browser type, internet service provider, visit duration, pages viewed, operating system and screen size. This information is processed under our legitimate interest in improving service quality.
We keep your personal data for as long as there is a reasonable business need, to comply with legal obligations, or to resolve disputes and enforce contracts. After the purpose or the legal period ends, the data will be blocked or deleted in accordance with regulations. If your data no longer needs to be processed, it will be deleted or anonymized from our systems and backups within 90 days at most. If that is not possible for technical reasons, we will block it to prevent any further processing.
Data protection
We apply a set of technical and organizational measures to protect your data from unauthorized access, modification, loss or unlawful use. These measures include encryption technologies, intrusion protection systems, access permission management and secure backups. We review these procedures regularly to ensure the highest levels of security.
Use of cookies
We use cookies on our website to improve the user experience, such as remembering your preferences, making navigation easier and analyzing how you use the site. You are notified on your first visit that cookies may be used in accordance with this policy. You can refuse or delete cookies through your browser settings. However, this may negatively affect your experience. You can manage cookies through your own browser settings, including the ability to refuse or delete them.
User rights
You have the right to access the personal data we hold about you and to request that it be corrected or updated if it is inaccurate. You can also request deletion of your data, or object to our use of it for certain purposes, such as marketing. You can also withdraw your consent at any time, without affecting the lawfulness of the previous use. To exercise any of these rights, you can contact us directly by email.
International data transfers
Because of the cloud nature of the service, your data may be processed on servers located outside your country of residence. In such cases, we ensure that transfers are carried out according to strict security standards, and we make sure that contractual or regulatory safeguards are in place to adequately protect your data.
Changes to the policy
We may update this policy from time to time to reflect changes in laws or in how our services work. You will be notified of any material changes through the website or by email. Your continued use of our services after the update means you accept the revised policy.
Contact us
If you have any question or request about the Privacy Policy or the use of your data, you can contact us at the following email address:
Email: info@alcashier.com
Website: https://alcashier.com