--- title: "FAQs - Help Center | Alcashier" description: "Quick answers to the questions Alcashier users ask most: account, selling, online store, inventory, team, reports and plans." url: https://alcashier.com/en/help/faqs/ --- [Help Center](https://alcashier.com/en/help/) # FAQ [**Open in ChatGPT**Ask about this page](https://chatgpt.com/?q=)[**Open in Claude**Ask about this page](https://claude.ai/new?q=) Quick answers to the questions Alcashier users ask most: account, selling, online store, inventory, team, reports and plans. 102 questions ## General What Alcashier includes and who it is for. What does Alcashier include? A point of sale with cashier sessions, products with variants and modifiers, inventory across warehouses, purchase invoices, customers, invoices and expenses, a free ordering website, and delivery management and reports. Is Alcashier free? Yes, you can start for free with one branch and one cashier. The Pro plan adds more cashiers and branches, with a 14-day free trial. [Read the full guide](https://alcashier.com/en/help/setup/free-vs-pro/) Is it suitable for restaurants and shops? Yes. Restaurants benefit from menus, modifiers and delivery, and shops from barcodes, selling by weight and warehouses. What types of business is Alcashier suitable for? Restaurants, cafés and fast food, supermarkets, butchers and bakeries, retail shops, and service businesses. Can I sell services? Yes. Services are added alongside products and can be invoiced the same way. Can I run two different companies in one account? Not at the moment. Each account represents one company, with as many branches as your plan allows. Can I receive orders online? Yes. Every account can publish its own ordering website with a delivery or pickup option. [Read the full guide](https://alcashier.com/en/help/sales/online-ordering-website/) ## Getting started with Alcashier Creating your account, signing in and devices. How do I create my Alcashier account? Open Alcashier, choose “Create account” and enter your details, then confirm your email or phone when asked. After that, add your store name, country, city, time zone, currency and interface color from Store Settings → General Settings. [Read the full guide](https://alcashier.com/en/help/getting-started/create-account-and-sign-in/) Do I need a credit card or special hardware to get started? No. Getting started is free, with no credit card and no commitment to specific devices. You use a phone, tablet or computer you already have. Do I need a dedicated cashier device? No, start with the device you already have. A printer and cash drawer are optional. Which devices does Alcashier run on? On iPhone, iPad, Android, Windows, macOS and any web browser. Can I use my phone as a cashier? Yes, Alcashier works on iPhone and Android, so you can turn any phone or tablet into an extra point of sale during the rush. How do I sign in? Enter your username and password, and turn on “Remember me” on your own devices. On the “Select Cashier” screen choose the branch, then “Continue” to start a session, or “Continue without starting a session” to finish setup first. [Read the full guide](https://alcashier.com/en/help/getting-started/create-account-and-sign-in/) I forgot my password. What should I do? Choose “Forgot your password?” on the sign-in screen and follow the steps. How do I change my password? Choose your name at the top of the page, then “Change password”. How do I change the store name, currency, time zone or interface color? Choose your name at the top of the page, open Store Settings → General Settings, change the store name, country, time zone, city, currency or color, then choose “Save”. How do I train my team on Alcashier? A 30-minute walkthrough is enough: sign in and choose the branch, start a session, try a test order, practice the order types and payment, handle an online order, then end the session. [Read the full guide](https://alcashier.com/en/help/staff/train-your-team/) Where can I find help if I run into a problem? Search the Help Center first, then use “Contact Support”. Mention your store name, the branch and the screen you were on, along with a screenshot. The Pro plan includes technical support. [Read the full guide](https://alcashier.com/en/help/setup/contact-support/) ## Sales and payments Sessions, orders, payment methods and customers. Do I need to start a session before selling? Yes, you can't sell without an open session. Choose “Start session” from the side menu. A session gathers every cashier's sales and payments together. [Read the full guide](https://alcashier.com/en/help/getting-started/record-your-first-sale/) How do I record a sale? Choose “Start session” then “New Order”. Add products by name or barcode, choose the order type and payment method, enter the amount paid, complete the order, then print the invoice. [Read the full guide](https://alcashier.com/en/help/getting-started/record-your-first-sale/) What order types can I take? Dine In, Takeaway, Pickup, Delivery and Talabat orders. [Read the full guide](https://alcashier.com/en/help/getting-started/record-your-first-sale/) Which payment methods can I record? Cash (with change calculation), credit card, transfer and Talabat. Customers can also pay part now and the rest later. [Read the full guide](https://alcashier.com/en/help/getting-started/record-your-first-sale/) Can a customer pay part now and the rest later? Yes. Enter the amount paid and the remaining balance stays on the order until you collect it with “Collect Payment”. [Read the full guide](https://alcashier.com/en/help/getting-started/record-your-first-sale/) Does Alcashier support barcode scanners? Yes. Search by barcode or product code when adding products to the order, including scale barcodes for products sold by the kilo. How do I add modifiers such as an extra shot or oat milk? Choose the size or type, then add the modifiers when building the order. You create modifiers from Warehouse → Modifiers by choosing “Add New Modifier”. [Read the full guide](https://alcashier.com/en/help/inventory/products-variants-modifiers/) How do I cancel an order? Cancelling an order needs the admin PIN, so a cashier can’t cancel orders on their own. [Read the full guide](https://alcashier.com/en/help/setup/roles-permissions-admin-pin/) How do I print the invoice? When you finish the order, print the invoice from the order itself. If you are subject to VAT, you can show your tax details on the receipt. [Read the full guide](https://alcashier.com/en/help/getting-started/record-your-first-sale/) How do I close a cashier session? Choose “End session” (requires the admin PIN), then review the totals and choose “Print session details”. [Read the full guide](https://alcashier.com/en/help/staff/sessions-and-shift-reports/) What does the session report show? Totals by payment method, discounts, and the expenses recorded during the shift. You can see all sessions in Sales → Manage Sessions, with the cashier, branch, start and end time, number of orders, total and status. [Read the full guide](https://alcashier.com/en/help/staff/sessions-and-shift-reports/) A cashier forgot to close the session. What should I do? An Admin can end the open session from Sales → Manage Sessions. [Read the full guide](https://alcashier.com/en/help/staff/sessions-and-shift-reports/) Can I sell by weight? Yes. When adding the product, choose “Weight/kg” as the selling method, add the barcode, set the price per kilo and use the weight barcode. Products sold by weight are not sold on the ordering website. [Read the full guide](https://alcashier.com/en/help/inventory/products-variants-modifiers/) How do I add a customer? Open Sales → Customers and choose “Add New Customer”, enter the name and phone, then add a delivery address. You can also add the customer while creating the order. Each phone number can be linked to only one customer. [Read the full guide](https://alcashier.com/en/help/sales/customers-and-statements/) Do delivery orders need a customer and an address? Yes, delivery orders need a customer and a delivery address. [Read the full guide](https://alcashier.com/en/help/sales/customers-and-statements/) Can I see what a customer ordered? Yes. Open the customer to see their orders and account statement. [Read the full guide](https://alcashier.com/en/help/sales/customers-and-statements/) Can I record Talabat orders? Yes. Talabat orders are a separate order type and payment method, so their sales show up separately on the Dashboard. ## Online store and delivery The free ordering website, drivers and delivery fees. Do I get a free ordering website? Yes, at yourstore.alcashier.com with your logo, menu and opening hours. The website uses your products and sends orders straight into your orders list, and you set it up from “Website settings”. [Read the full guide](https://alcashier.com/en/help/sales/online-ordering-website/) How do I publish the ordering website? Complete the general settings, design, working hours, contact information, menu and payment methods from “Website settings”, then choose “Publish your website”, copy the link and share it. [Read the full guide](https://alcashier.com/en/help/sales/online-ordering-website/) How do I pause online orders temporarily? Open “Website settings” and choose “Unpublish your website”. You can publish it again whenever you like. [Read the full guide](https://alcashier.com/en/help/sales/online-ordering-website/) What does my website need to receive orders? Delivery or pickup must be enabled (at least one of them). [Read the full guide](https://alcashier.com/en/help/sales/online-ordering-website/) Can customers choose Delivery or Pickup? Yes, and your website needs at least one of them enabled. [Read the full guide](https://alcashier.com/en/help/sales/online-ordering-website/) Where do I see and manage online orders? From “Sales → Online Orders”. Orders are grouped by status (Accepted, Completed, Out for delivery and Rejected), and you can accept, reject, prepare, dispatch or collect payment for each order. [Read the full guide](https://alcashier.com/en/help/sales/online-ordering-website/) Can I set working hours for the online store? Yes. From “Website settings → Working hours”, add the hours for each branch. [Read the full guide](https://alcashier.com/en/help/sales/online-ordering-website/) How do I choose the payment methods on my website? From “Website settings → Payment methods”. [Read the full guide](https://alcashier.com/en/help/sales/online-ordering-website/) Can customers pay online? Yes, via Fawry, or cash on delivery. [Read the full guide](https://alcashier.com/en/help/sales/online-ordering-website/) How do I set up delivery? Add the cities and areas you serve from Settings, create delivery zones with a delivery cost, set each branch's delivery range and areas, add drivers from Delivery → Delivery Men, and dispatch orders from Delivery → Orders Dispatch. [Read the full guide](https://alcashier.com/en/help/sales/delivery-zones-and-drivers/) How do delivery fees work? Create delivery zones by city and set a fee for each zone. [Read the full guide](https://alcashier.com/en/help/sales/delivery-zones-and-drivers/) How do I add a delivery driver? Open Delivery → Delivery Men and choose “Add Delivery Man”. Enter the name and phone, choose the delivery zones and set the driver's availability. [Read the full guide](https://alcashier.com/en/help/sales/delivery-zones-and-drivers/) How do I assign an order to a driver? Open Delivery → Orders Dispatch. Each order shows its customer, branch, delivery zone and amount, so you pick the driver and dispatch the order. [Read the full guide](https://alcashier.com/en/help/sales/delivery-zones-and-drivers/) Can I sell weighed products online? No, products sold by weight are available at the cashier only. [Read the full guide](https://alcashier.com/en/help/sales/online-ordering-website/) ## Products and inventory Adding products, warehouses and purchases. How do I add a product? Open Warehouse → Products and choose “Add New Product”. Add the image, name, details and “Category”, choose the selling method (unit/piece or weight/kg), add the barcode, then the modifiers and variants with their prices, and save. [Read the full guide](https://alcashier.com/en/help/inventory/products-variants-modifiers/) Can I import my products from Excel? Yes. On the Products page choose Import to add many products at once. You can also export products. [Read the full guide](https://alcashier.com/en/help/inventory/products-variants-modifiers/) Can I add products in Arabic and English? Yes, names and descriptions in both languages. [Read the full guide](https://alcashier.com/en/help/inventory/products-variants-modifiers/) What image can I use for a product? A JPG or PNG image up to 2 MB. [Read the full guide](https://alcashier.com/en/help/inventory/products-variants-modifiers/) How do I organize products into categories? Create your categories first from Warehouse → Categories with “Add New Category” (such as Coffee or Pastries), then choose the category when adding the product. Each category shows its number of products and can be turned on or off. [Read the full guide](https://alcashier.com/en/help/inventory/products-variants-modifiers/) What is the difference between a variant and a modifier? A variant is a version of the product with its own price, such as small or large. A modifier is something added to the order, such as an extra shot or oat milk. [Read the full guide](https://alcashier.com/en/help/inventory/products-variants-modifiers/) How do I add a product with variants (sizes)? When adding the product, add the variants with the price of each one, then add modifiers if there are any and save. [Read the full guide](https://alcashier.com/en/help/inventory/products-variants-modifiers/) Does Alcashier support scale barcodes? Yes, choose “Barcode with embedded weight” so the price is read from the scale label. [Read the full guide](https://alcashier.com/en/help/inventory/products-variants-modifiers/) Can I hide a product in one branch? Yes, set the product’s availability for each branch. [Read the full guide](https://alcashier.com/en/help/inventory/products-variants-modifiers/) How do I track inventory? Create a warehouse from Warehouse → Warehouses and open it to see the available quantity of each product. Stock comes in through purchase invoices or by importing the product list. [Read the full guide](https://alcashier.com/en/help/inventory/warehouses-and-stock/) How does Alcashier track inventory? Purchase invoices add stock to the warehouse, transfers move it between stores, and sales take it out. [Read the full guide](https://alcashier.com/en/help/inventory/warehouses-and-stock/) Can I add more than one warehouse? Yes. Add stores or warehouses and see the stock in each one. A common setup is one warehouse per branch, which you add from “Warehouse → Warehouses” with “Add warehouse”. [Read the full guide](https://alcashier.com/en/help/inventory/warehouses-and-stock/) Can I transfer between branches? Yes. Open the warehouse and choose “Transfer products” to move stock to another store, and the transfer is recorded with the quantity and date. [Read the full guide](https://alcashier.com/en/help/inventory/warehouses-and-stock/) How do I add a vendor? Open Purchases → Vendors and choose “Add New Vendor”. Enter the name, phone, email, address and notes. [Read the full guide](https://alcashier.com/en/help/inventory/vendors-and-purchase-invoices/) How do I record a purchase invoice? Open Purchases → Purchase Invoices and choose “Add Purchase Invoice”. Choose the vendor, the date and the “Linked store”, add the products with the quantity and unit cost, then save or “Save as draft”. Purchases is a Pro plan feature. [Read the full guide](https://alcashier.com/en/help/inventory/vendors-and-purchase-invoices/) Can I record purchases from vendors? Yes. Add vendors and create purchase invoices, including drafts. [Read the full guide](https://alcashier.com/en/help/inventory/vendors-and-purchase-invoices/) What happens to inventory if I cancel a purchase invoice? Cancelling a purchase invoice removes its quantities from the warehouse. [Read the full guide](https://alcashier.com/en/help/inventory/vendors-and-purchase-invoices/) Is stock for weighed products tracked by the kilo? Yes, the inventory of products sold by weight is tracked in kilograms. [Read the full guide](https://alcashier.com/en/help/inventory/warehouses-and-stock/) Does it send low-stock alerts? Not at the moment. [Read the full guide](https://alcashier.com/en/help/inventory/warehouses-and-stock/) ## Staff, branches and permissions Cashiers, users, roles and branches. What is the difference between a cashier and a user? A cashier is a point of sale inside a branch, like a counter. A user is a person who signs in. You add cashiers from Settings → Cashiers and users from Settings → User Permissions. [Read the full guide](https://alcashier.com/en/help/staff/add-cashier-and-user/) How do I add a cashier? Open Settings → Cashiers and choose “Add New Cashier”. Enter the cashier name and choose the branch, and turn off “Cashier availability” if it is not in use. [Read the full guide](https://alcashier.com/en/help/staff/add-cashier-and-user/) How do I add a user? Open Settings → User Permissions and choose “Add New User”. Enter the username, full name, phone and password, then choose the role and the branches the user can access. [Read the full guide](https://alcashier.com/en/help/staff/add-cashier-and-user/) What user roles are available? Store Owner for the owner, Admin for managers, and Cashier for counter staff. [Read the full guide](https://alcashier.com/en/help/setup/roles-permissions-admin-pin/) Which actions need the admin PIN? Cancelling an order and ending a session need the admin PIN, so a cashier can't do them alone. [Read the full guide](https://alcashier.com/en/help/setup/roles-permissions-admin-pin/) Can I restrict an Admin to one branch? Yes. Create a user with the appropriate role and choose the only branch they can access. [Read the full guide](https://alcashier.com/en/help/setup/roles-permissions-admin-pin/) Does my team share one login? No. Give each person their own login, because every order and session is recorded under the user's name. [Read the full guide](https://alcashier.com/en/help/setup/roles-permissions-admin-pin/) Does Alcashier support more than one branch? Yes. Each branch has its own cashiers, working hours and delivery area, all within one account. More than one branch requires the Pro plan. [Read the full guide](https://alcashier.com/en/help/setup/branches/) How do I add a branch? Open “Settings → Branches” and choose “New Branch”. Enter the branch name, city and location, set the delivery range and supported zones, and save. Then you can add a cashier to the branch. [Read the full guide](https://alcashier.com/en/help/setup/branches/) Do I need at least one branch? Yes, you must always keep at least one branch. [Read the full guide](https://alcashier.com/en/help/setup/branches/) How many cashiers can I add? The Free plan includes one cashier, and Pro adds an unlimited number of cashiers. [Read the full guide](https://alcashier.com/en/help/setup/free-vs-pro/) How many users, cashiers and branches does the Free plan include? Free includes one user, one cashier and one branch. Pro adds unlimited users, cashiers and branches. [Read the full guide](https://alcashier.com/en/help/setup/free-vs-pro/) What is a shift (cashier session)? A record of the shift: the cashier opens it to start selling and closes it to get totals by payment method, discounts, expenses and number of orders. [Read the full guide](https://alcashier.com/en/help/staff/sessions-and-shift-reports/) Can a cashier close their own shift? Closing requires the admin PIN. [Read the full guide](https://alcashier.com/en/help/staff/sessions-and-shift-reports/) ## Reports, expenses and tax The Dashboard, export, expenses and VAT. What does the Dashboard show? Your sales, number of orders and new customers with the change compared with the previous period, sales by payment method, orders by type, sales by product and sales by cashier. Choose the branch and a period: Today, last 7 days, this month, this year or a custom period. [Read the full guide](https://alcashier.com/en/help/reports/dashboard-reports-expenses/) Can I filter by branch and date? Yes. Choose any branch and a ready-made period or a custom range. [Read the full guide](https://alcashier.com/en/help/reports/dashboard-reports-expenses/) Can I see each cashier's sales? Yes, the Dashboard shows orders and sales for each cashier. [Read the full guide](https://alcashier.com/en/help/reports/dashboard-reports-expenses/) How do I export the sales report? Open Reports → Products Report, search by product name or code if you like, then use “Export” or “Print”. The Products Report is a Pro plan feature. [Read the full guide](https://alcashier.com/en/help/reports/dashboard-reports-expenses/) Can I export reports? Yes, you can export or print the Products Report on Pro. [Read the full guide](https://alcashier.com/en/help/reports/dashboard-reports-expenses/) Are reports available on the Free plan? The Dashboard is available on every plan, while the Products Report and expenses are part of Pro. [Read the full guide](https://alcashier.com/en/help/reports/dashboard-reports-expenses/) How do I record expenses? Create the categories from “Expenses → Expense Categories”, then choose “Add Expense” from “Expenses → Expenses”. Choose the category, cashier and payment method and enter the amount. Expenses are a Pro feature, and what is recorded during a shift appears in that cashier’s session report. [Read the full guide](https://alcashier.com/en/help/reports/dashboard-reports-expenses/) How do I set up VAT? Open Store Settings → Tax Information and turn on “Subject to VAT”. Enter the registered name, address, commercial registration, tax number and tax rate, and choose whether to show the tax details on the receipt. [Read the full guide](https://alcashier.com/en/help/reports/vat-and-tax/) Can product prices include tax? Yes. When adding the product, choose “Price includes tax” to enter the price including tax. [Read the full guide](https://alcashier.com/en/help/reports/vat-and-tax/) ## Plans, offline mode and account The difference between Free and Pro, offline mode and account management. What is the difference between the Free plan and the Pro plan? The Free plan includes one user, one cashier and one branch, and works offline. Pro adds unlimited users, cashiers and branches, along with expenses, reports, purchases and technical support. [Read the full guide](https://alcashier.com/en/help/setup/free-vs-pro/) Is there a free trial of the Pro plan? Yes, a 14-day free trial. After that you pay monthly or yearly, and the yearly subscription saves you 17%. [Read the full guide](https://alcashier.com/en/help/setup/free-vs-pro/) How do I change or cancel my plan? Choose your name at the top of the page, open “My Subscriptions” and choose “Change Package” or “Cancel Package”. There you can also see your payment cards and subscription invoices. [Read the full guide](https://alcashier.com/en/help/setup/free-vs-pro/) Does Alcashier work without internet? Yes. All Alcashier apps keep working when the internet drops, on both Free and Pro, with no setup needed. Just sign in at least once while online on each device first. [Read the full guide](https://alcashier.com/en/help/setup/working-offline/) What happens to sales during an outage? They reach your Dashboard and reports as soon as the connection returns. [Read the full guide](https://alcashier.com/en/help/setup/working-offline/) What still needs internet, even in offline mode? Orders coming from the ordering website, payment via Fawry, and sending orders to delivery drivers. [Read the full guide](https://alcashier.com/en/help/setup/working-offline/) Do website orders work without internet? No. The ordering website and payment via Fawry need an internet connection. [Read the full guide](https://alcashier.com/en/help/setup/working-offline/) Can I accept card payments without internet? Credit card and bank transfer payments are recorded like any other payment. [Read the full guide](https://alcashier.com/en/help/setup/working-offline/) Is offline mode a paid feature? No, it is part of the Free plan and Pro. [Read the full guide](https://alcashier.com/en/help/setup/working-offline/) What happens when the internet comes back? Your data syncs, and sales reach the Dashboard, sessions and reports as soon as the connection is back. [Read the full guide](https://alcashier.com/en/help/setup/working-offline/) How do I delete my store account? Open “Store Settings” and use “Delete store” under “Delete your account”. Think carefully before doing this, and contact support first if you need help. [Read the full guide](https://alcashier.com/en/help/setup/contact-support/) No matching questions. Try other words, or ask the assistant from the bar at the bottom of the page. ## Still need help? If you can't find your question, browse the Help Center articles or contact the support team. [Contact supportSend us a message and we'll get back to you.](https://alcashier.com/en/contact-us/) [Help Center articlesStep-by-step guides for every feature.](https://alcashier.com/en/help/)